Shipping & Returns

At Melo Thread, every piece is thoughtfully handmade in Los Angeles, California. Each order is stitched with care, carefully inspected, and beautifully packaged before it begins its journey to you.

Thank you for supporting handmade and choosing a small business. 🤍

Processing Time

Because every item is handmade in small batches, please allow 2–4 business days for your order to be prepared before it ships.

During holidays, shop updates, or special promotions, processing times may be slightly longer. If processing times are longer than expected, we'll keep you updated every step of the way.

Shipping

We currently ship throughout the United States using USPS or UPS. Orders shipping to P.O. Boxes or APO/FPO addresses will be sent via USPS.

Once your order ships, you'll receive a tracking email so you can follow its journey.

Estimated Delivery

Standard Shipping: 3–7 business days after shipment.

While we do everything we can to get your order to you quickly, delivery times are determined by the shipping carrier and may occasionally experience delays. If your package appears delayed or lost, please reach out and we'll gladly help you track it down and work with the carrier to resolve the issue.

Returns & Exchanges

We truly hope you love your Melo Thread purchase. If your item isn't quite right, we're happy to offer a return for a refund or an exchange within 7 days of receiving your order.

To be eligible for a return or exchange, your item must be:

  • Unused, unworn, and unwashed

  • In its original condition and packaging

  • Requested within 7 days of receiving your order

If you're returning an item because you've changed your mind, return shipping costs are your responsibility, and original shipping charges are non-refundable.

Once we receive and inspect your returned item, we'll process your refund to your original payment method or ship your exchange as quickly as possible.

Personalized & Final Sale Items

Because personalized and custom-made items are created especially for you, they cannot be returned or exchanged.

For hygiene and safety reasons, any item that has been worn, washed, or used is not eligible for return or exchange.

Sale and clearance items are final sale and are not eligible for return or exchange.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of receiving your order with your order number and a few photos of the item and its packaging.

We'll make it right. Pinky promise. 🤍

Questions?

We're always happy to help. If you have any questions before or after your purchase, reach out through our Contact page or send us a message on Instagram @melothreadcrafted.

We typically respond within 1–2 business days.