What We Collect

When you visit our site, place an order, or sign up for our newsletter, we may collect:

• Personal information you provide (like your name, shipping address, email, and payment details).

• Non-personal information (like browser type, pages viewed, and time spent on our site) to help us improve your experience.

We do not sell or rent your information. Ever.

How We Use Your Information

We use the information we collect to:

• Process and ship your orders

• Send you order confirmations and tracking updates

• Communicate about promotions, new products, and causes we support (only if you’ve opted in)

• Improve our website and customer experience

Sharing Information

We share only what’s necessary to complete your order, for example:

• Shipping carriers (like USPS, UPS, Shippo, Pirate Ship)

• Payment processors (like Stripe, Venmo, PayPal, or Squarespace Payments)

• Email or marketing platforms (like Squarespace, Google, Zoho or Mailchimp)

These partners are trusted services that also respect your privacy..

Cookies

We use cookies (the digital kind, not the chocolate chip kind 🍪) to personalize your experience, analyze site traffic, and remember what’s in your cart.
You can adjust your browser settings to decline cookies if you prefer, just note that some features may not work as intended.

Email & Marketing

If you join our mailing list, you’ll occasionally receive updates, exclusive offers, and sneak peeks at new collections.
You can unsubscribe anytime by clicking the link at the bottom of any email, no hard feelings.

Your Rights

You have the right to:

• Access or correct your personal information

• Request deletion of your data

• Withdraw consent to marketing emails

To make a request, reach out through our Contact page.

Protecting Your Information

We use secure connections (SSL) and trusted payment gateways to keep your personal details safe. While no system is 100% foolproof, we take every reasonable step to protect your information.

Updates To This Policy

We may update this policy occasionally to reflect new practices or services. When we do, we’ll update the “Last Updated” date above.

Questions?

If you have any questions about our Privacy Policy or how we handle your data, reach out to us through our Contact Form or DM us on Instagram @melothreadcrafted.

We reply within 1–2 business days. Pinky promise.